We will be using BYOC Carrier/Verizon external trunks.. We are trying to pass UUID data from our Geneys Prem PureEngage platform to our new GC cloud org.. Today our Genesys Prem and our SBC passs CTI data in the
X-Geneys-CallUUID attribute.. Looking that the GC document, the naming of the UUID attribute must be
User-to-User.. When i make test Transfer calls from Geneys Prem to GC and look at the Interaction SIP PCAP trace we see the value filled into the
X-Geneys-CallUUID attribute, and it states unrecognized header.. Additionally, there are additional Verizon custom data attributes that we would also like to grab, which also is passed in the SIP PCAP trace.. I guess if we able to see it, we should somehow be able to grab it..
I wonder if there any API or custom BYOC trunk configuration that will allow for us to get the other custom type attributes from the Sip Invite message header
Attached is snippet of the PCAP SIPDiagnosticTrace file from the Interaction..
#ArchitectureandDesign#Implementation#Integrations#Reporting/Analytics#SIP/VolP#Telephony------------------------------
Shalom Benzaquen
Anthem, Inc.
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