Genesys Cloud CX

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  • 1.  Percentage of recording calls

    Posted 07-30-2018 12:24

    Our customer ask us if possible to apply a percentage of number of calls to be recorded in Purecloud, for the moment 100% of incoming calls are recorded

    So he want for example to record only 80 % of total incoming calls, is this possible through policies ? i didn't find option of this

    Thank you in advance

  • 2.  RE: Percentage of recording calls

    Posted 08-03-2018 14:32
    The direct answer is, no - we do not currently have the ability to retain a specific percentage of calls using a Policy.

    George Ganahl
    Principal Program Manager

  • 3.  RE: Percentage of recording calls

    Posted 08-06-2018 10:16
    Thank you,we will go through the policies then, it is the better solution

    have a good day

  • 4.  RE: Percentage of recording calls

    Posted 02-02-2023 14:16
    Is there any developments or feature enhancement in the works to allow a percentage based instead of just a set number of allowed connections?

    Matthew Thacker

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