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I am aware of how to use the functionality to live monitor a call, but is there any way to do this automatically ?
At the moment we have to spot an agent has received an interaction , open the interaction, and then select monitor. The reason this is seen as a requirement is because you might miss the first 10-20 seconds of an interaction with those steps, meaning any QAs aren't able to verify if security questions were suitably asked/handled unless retrospectively going into the historical recording afterwards, and also reduces the exposure that new starters have to this part of the call when buddying on their first few calls pre sign-off.Then once that interaction has finished you have to go to a different view to look for the next one.
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