Genesys Cloud CX

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  • 1.  Web Messaging - HyperLink

    Posted 11-24-2021 08:42
    Hello!

    I know that we can add a full URL as a hyperlink within the Web Messaging, but is there a way to not show the actual URL and display words ex: Click Here

    Thanks
    #DigitalChannels

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    Sébastien Arpin
    Inoria Inc.
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  • 2.  RE: Web Messaging - HyperLink

    Posted 11-24-2021 13:12
    Hi Sébastien,

    If your question about Genesys Cloud Chat you can send message in markdown format
    [click here](http://example.com)​


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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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  • 3.  RE: Web Messaging - HyperLink

    GENESYS
    Posted 12-08-2021 05:14
    Hello 👋
    You are raising a good question: can I ask for the actual use-case? Which entity would be generating such formatted link? Is it the agent (manually), or canned response, or the Bot? We have an existing Idea for markdown syntax support here: https://genesyscloud.ideas.aha.io/ideas/DIG-I-120

    Thanks
    Angelo

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    Angelo Cicchitto
    Genesys - Employees
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  • 4.  RE: Web Messaging - HyperLink

    Posted 12-08-2021 08:21
    Hi Angelo,

    It was for Web Messenger and Bot FLow to be used in Web Messenger so it show "Click Here" and not the full link.

    Thanks for the link to the idea, I will add my vote for the feature :)

    Seb

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    Sébastien Arpin
    Inoria Inc.
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  • 5.  RE: Web Messaging - HyperLink

    GENESYS
    Posted 12-10-2021 01:51
    Hi Sébastien,

    FYI, another approach would be to use Rich Media Cards: this is a new feature now available as Beta, where Bot can offer a rich card which may include a Button with hyperlink. See: https://help.mypurecloud.com/articles/work-with-cards-in-bot-conversations/

    Thanks
    Angelo

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    Angelo Cicchitto
    Genesys - Employees
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