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  • 1.  Disable "decline" button from Purecloud User Interface ?

    Posted 01-27-2020 10:00
    Hi, 

    The customer ask if it is possible to disable or remove the button "Decline" when an agent receive an email interaction 

    Please let me know if this is possible ?

    Thank you in advance.
    #Omni-ChannelDesktop/UserInterface
    #SystemAdministration


  • 2.  RE: Disable "decline" button from Purecloud User Interface ?

    GENESYS
    Posted 01-27-2020 10:19
    Not in the standard interface, no. You would have to create a custom interface.

    ------------------------------
    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Disable "decline" button from Purecloud User Interface ?

    Posted 01-28-2020 02:14
    And the very unique feature of Genesys Cloud is that you can do that and Genesys even gives you source code and example at developer.mypurecloud.com

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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