Everyone:
I am planning to test Genesys Cloud Voice.

Will be using WebRTC both from the clients which are inside the network(LAN) & outside the network.

Wanted to check if anyone has used WebRTC via Proxy like Zscaler ?
Is it recommended to use Proxy for WebRTC communication or is it recommended to use firewall ? 

Any recommendations or use cases for WebRTC using Proxy ?

#ArchitectureandDesign
#PureCloudQAEpisode

------------------------------
Rajeev Srikant
------------------------------

Any inputs & help

------------------------------
Rajeev Srikant
------------------------------

Original Message:
Sent: 08-10-2021 06:02
From: Rajeev Srikant
Subject: WebRTC via Zscaler via Proxy

Everyone:
I am planning to test Genesys Cloud Voice.

Will be using WebRTC both from the clients which are inside the network(LAN) & outside the network.

Wanted to check if anyone has used WebRTC via Proxy like Zscaler ?
Is it recommended to use Proxy for WebRTC communication or is it recommended to use firewall ?

Any recommendations or use cases for WebRTC using Proxy ?

#ArchitectureandDesign
#PureCloudQAEpisode

------------------------------
Rajeev Srikant
------------------------------

Hi, Rajeev

I could not give feedback abou Zscaler or similar solution.  Also, I know some has tested private cloud to connect to Genesys Cloud but I have no details. However, I have some reference about AWS direct, maybe it could help you:
1. https://help.mypurecloud.com/articles/aws-direct-connect-genesys-cloud-overview/
2. https://help.mypurecloud.com/faqs/what-traffic-from-my-network-will-go-across-an-aws-direct-connect-connection/
3. https://community.genesys.com/digestviewer29/viewthread?MessageKey=35b303ad-60fa-415b-b3a8-22e7f5ca58ae&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm35b303ad-60fa-415b-b3a8-22e7f5ca58ae

------------------------------
Saugort Garcia
Interacciones Inteligentes S.A.
------------------------------

Original Message:
Sent: 08-10-2021 06:02
From: Rajeev Srikant
Subject: WebRTC via Zscaler via Proxy

Everyone:
I am planning to test Genesys Cloud Voice.

Will be using WebRTC both from the clients which are inside the network(LAN) & outside the network.

Wanted to check if anyone has used WebRTC via Proxy like Zscaler ?
Is it recommended to use Proxy for WebRTC communication or is it recommended to use firewall ?

Any recommendations or use cases for WebRTC using Proxy ?

#ArchitectureandDesign
#PureCloudQAEpisode

------------------------------
Rajeev Srikant
------------------------------

Thanks.
Sorry these links are not relevant to my question.

------------------------------
Rajeev Srikant
------------------------------

Original Message:
Sent: 08-11-2021 09:30
From: Saugort Garcia
Subject: WebRTC via Zscaler via Proxy

Hi, Rajeev

I could not give feedback abou Zscaler or similar solution.  Also, I know some has tested private cloud to connect to Genesys Cloud but I have no details. However, I have some reference about AWS direct, maybe it could help you:
1. https://help.mypurecloud.com/articles/aws-direct-connect-genesys-cloud-overview/
2. https://help.mypurecloud.com/faqs/what-traffic-from-my-network-will-go-across-an-aws-direct-connect-connection/
3. https://community.genesys.com/digestviewer29/viewthread?MessageKey=35b303ad-60fa-415b-b3a8-22e7f5ca58ae&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm35b303ad-60fa-415b-b3a8-22e7f5ca58ae

------------------------------
Saugort Garcia
Interacciones Inteligentes S.A.

Original Message:
Sent: 08-10-2021 06:02
From: Rajeev Srikant
Subject: WebRTC via Zscaler via Proxy

Everyone:
I am planning to test Genesys Cloud Voice.

Will be using WebRTC both from the clients which are inside the network(LAN) & outside the network.

Wanted to check if anyone has used WebRTC via Proxy like Zscaler ?
Is it recommended to use Proxy for WebRTC communication or is it recommended to use firewall ?

Any recommendations or use cases for WebRTC using Proxy ?

#ArchitectureandDesign
#PureCloudQAEpisode

------------------------------
Rajeev Srikant
------------------------------