Genesys Cloud CX

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  • 1.  Return Back from sub menu to main menu

    Posted 05-12-2022 03:43

    Thank you for your time, I'm happy to be here with you I would like to ask you about how we could move back from sub menu to main menu in bot flow, Let me explain further 

    I have the below Scenario, Lets say I have walked through steps 16 which it will ask me for my intent, once I got a list of options I will pick option 7 which it  will return me back to

    main menu how could we done this.


    Mohannad haddad
    Fourth Dimension Systems LLC

  • 2.  RE: Return Back from sub menu to main menu

    Posted 05-27-2022 05:28
    Hi Mohannad,

    You can try to put your action 16 within a loop.

    Then, exit the loop if you find a valid intent.

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