A place to ask questions, connect with others, and stay in the know
The quickest way to do this right now would be to pass the URL as a custom attribute on the interaction and then mapping the custom attribute to a voice call field using what is already there in Service Cloud Voice. This can be done via Genesys Architect.In the future we'll take a look at developing further to make this eaiser.Thank you,Wayne
Any update on this one?
David Hurtado Sancho
CX&UX Solutions Architect
M +34 684 433 673
C/ Isabel Colbrand, 8
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.