A place to ask questions, connect with others, and stay in the know
GOVERNMENT / Emergency Response & Incident Management
Eccentex AppBase Emergency Response & Incident Management (ERIM) [Link]A unified solution to coordinate single-agency or multi-agency 911 & 112 incidents
Outdated technology makes it difficult for call takers, dispatchers, and responders to efficiently handle large volumes of police, fire and medical incidents. Agents waste time switching between siloed applications, manually coordinating between teams and waiting for information on developing situations. IT departments struggle to maintain these legacy systems and often have no clear path to adapt or scale to evolving needs. Ultimately, citizens suffer most with long response times.
Eccentex AppBase ERIM is a unified solution for call taking, dispatching, field operations and case management. ERIM provides superior incident coordination capabilities that scale and adapt to your needs. Streamline every step of incident response, keep citizens informed and support a modern way of working.
Increase responder's efficiency in the field with unparalleled access to real-time information -in the palms of their hands.
Efficiently complete post-incident assignments with configurable workflows, data collection, business rules and reporting.
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.