AppFoundry: The Genesys Marketplace Experience

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  • 1.  App Demo?

    Posted 03-29-2022 21:12
    I've got a view of the poll results. To our customers, what type of function or capability would you like to see in an app demo?

    Katrina Joyce Sampher
    Genesys - Employees

  • 2.  RE: App Demo?

    Posted 03-30-2022 13:02
    Very open question there that could be answered any number of ways. 

    When I demo, I make sure I state use cases and personalize it to the people I am speaking to - including the language they use for agents, clients, and processes.  

    A firehose of features are useless if the audience cannot relate them to the purpose of each of them in their everyday lives.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

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