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Video Training for Interaction Supervisor

1. Video Training for Interaction Supervisor

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David Currier

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Posted 03-10-2011 19:18

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We just finished producing 7 videos that will help you become an Interaction Supervisor Power User. If you would like to receive pre-release DVD copy of the entire video series: Click Here Introduction to the Supervisor Video Training Series
1) A tour of Interaction Supervisor 2) Learn what's cooking in your queues 3) Learn how to track your most essential resource - your people 4) Learn how to check the health of your Interaction server 5) Learn how to set alerts, send messages, and answer assistance requests 6) Learn how to run reports 7) Advanced Features of Interaction Supervisor Bonus Video) Top 6 Interactive Intelligence Call Center Reports

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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