Hi, We need to send email to as soon as agent finishes the call. They also need to attach some documents and send email to the customer. Anyone have idea about initiating the outbound email from Interaction Client? Thanks Karthik

I'm sure there are other solutions, but one of the simplest would be to have the user click an e-mail link in a public contact directory... assuming a limited number of inbound callers where you already know the e-mail address associated with that caller. In this case, clicking the e-mail link would open a new message in the user's default mail application. If the e-mail interaction needs to be handled through Interaction Center, then a custom handler solution would likely be required.

With the latest SU for 3.0 you can create an email interaction from the client. As long as the user is a member of a workgroup that is configured for outbound email. The email when sent from the system will be from the email address that is configured for that workgroup. This will enable the reply of that email to be re-routed back into the system as an email interaction. This is another option.

Thank you Craig. I am on SU 12 I will give a try and let you know. Thanks Karthik

Hi Craig, I am not able to find the email interaction from the file menu. I have configured my work group with a mailbox. Is there any specific setting I need to do? Thanks Karthik

The user who is logged in needs to be a member of the workgroup that is assigned both an inbound mailbox and an outbound mailbox. There are two check boxes for the workgroup configuration when setting up email for workgroups. Make sure the check box for use workgroup for outbound email is checked and that the user is a member of that workgroup.