Hello,
My Customer wishes to have a button, next to telephone number included in the incoming e-mail message. This button would start dialing the number. Customer is on SU8 so I think that it should be quite simple to modify html message body in two steps: 1- search for telephone number like string, 2-insert a link that initiate dialing when clicked.
This is just an idea, do you think it could work, or you have better idea?
I am concerned about dialing button, I think the most simple way to make it work would be to make the button fire a custom notification on the agents pc. This notification would then be handled on the server.
Regards,
Ernest