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writing value off call atribute to contact table via policy cic 2.4

  • 1.  writing value off call atribute to contact table via policy cic 2.4

    GENESYS
    Posted 11-24-2010 13:55
    Hello, i was wandering if there is a way to write the value of a call attribute to a field in the call list via a policy, i can only write a string value, is there a way to take a call attribute as input variable. Thanx! Martijn Lindorff


  • 2.  RE: writing value off call atribute to contact table via policy cic 2.4

    GENESYS
    Posted 11-29-2010 13:21
    As you've discovered in a Policy set a CallList field can only be set to a static string value, not to a CallAttribute variable. You have to modify the Custom_DialerPreCallRuleActionEvent handler to do what you want. Be sure to backup the default handler before you start. Use a GetDialerAttributes step to retrieve a named pair list, modify the value in the AttributeValue List, then use a SetDialerAttributes step to update the CallList.


  • 3.  RE: writing value off call atribute to contact table via policy cic 2.4

    Posted 03-28-2012 05:21
    Does anyone knows how to do this in 3.0?


  • 4.  RE: writing value off call atribute to contact table via policy cic 2.4

    Posted 03-28-2012 16:19
    What scripting product are you using?