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Individual email agent stats

  • 1.  Individual email agent stats

    Posted 04-11-2012 16:58
    Hi, I am trying to create a custom query that returns the number of emails and the average handle time over a certain time frame, for one workgroup by agent. I looked at the report Agent Performance Detail for Queue by Date by Interaction type, and this report returned all workgroups the agent is a member of. I just need one workgroup and those stats. Anyone have any idea how I could accomplish this? Which table would contain this data? Running CIC3.0 SU13 Thanks Lee


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