Not sure if i'm just not seeing this, but is there a tab somewhere that would provide stats TO the agent about his or her calls made/received today?
We give our agents access to the "Workgroup Queue Statistics" tab, for the queues they are a member of, so that they could see (if they wanted to) how many calls are in the queue, How many agents are logged in, etc. etc.
I was going to submit it as an Idea, but thought I'd check with the community first to see if I'm just not seeing this tab.
Has anyone else come up across a request to show to the agents how many calls they've made/received for the day? How did you tackle this?
Dmitry.