When running a query for a couple workgroup queues I recieve "Result Set Empty" error message. No problems noted with the remaining queues. Does anyone have any trouble basic troubleshooting steps for a novice admin.

Have you checked the self-help section from the ININ support website for this? Additional have you checked that there are no error messages in your IC'server event log and that calls actually are recorded in the Recorder?

This is typically an error with the recorder query timing out. You may want to look at tuning options on the database to try to increase performance. What you can do is turn up logging on the recorder server subsystem and run the query. From the log you can see the SQL query that is ran in the background. You can use SQL server management studio to analyze the query and look at potential optimization options.