Has anyone had luck with emailing web chat transcripts in 4.0 SU6 or beyond? We have added the EnableWebTranscript parameter and we now see the Email Transcript check box on the initial chat form however when checking the box and providing a valid email address it seems like the transcript isn't getting sent. Is there any customization that needs to be done to enable the transcript emails? Thanks

Hi,
We have the same problem, any leads?
Regards,
Harshali.

------------------------------
Harshali Bhure
CXP LAB PTE LTD
------------------------------

Original Message:
Sent: 11-20-2014 16:04
From: Shane Jenkins
Subject: Web chat transcript emails

Has anyone had luck with emailing web chat transcripts in 4.0 SU6 or beyond? We have added the EnableWebTranscript parameter and we now see the Email Transcript check box on the initial chat form however when checking the box and providing a valid email address it seems like the transcript isn't getting sent.

Is there any customization that needs to be done to enable the transcript emails?

Thanks

Hi Harshali,

As well as enabling the Web Services parameter in IA, have you set up a Recorder Policy to record the chat interaction also?
How to do this is described in the IWT Technical Reference doc under "Enable Chat Transcripts".

Kind Regards,
Marian

------------------------------
Marian OConnell
Wren Data Ltd.
------------------------------

Original Message:
Sent: 09-27-2019 04:51
From: Harshali Bhure
Subject: Web chat transcript emails

Hi,
We have the same problem, any leads?
Regards,
Harshali.

------------------------------
Harshali Bhure
CXP LAB PTE LTD

Original Message:
Sent: 11-20-2014 16:04
From: Shane Jenkins
Subject: Web chat transcript emails

Has anyone had luck with emailing web chat transcripts in 4.0 SU6 or beyond? We have added the EnableWebTranscript parameter and we now see the Email Transcript check box on the initial chat form however when checking the box and providing a valid email address it seems like the transcript isn't getting sent.

Is there any customization that needs to be done to enable the transcript emails?

Thanks

The documentation that Marian is referring to can be found in the following link on page 51: https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/Web_Services_TR.pdf


------------------------------
Tyler Hammer
Genesys - Employees
------------------------------

Original Message:
Sent: 09-27-2019 10:35
From: Marian OConnell
Subject: Web chat transcript emails

Hi Harshali,

As well as enabling the Web Services parameter in IA, have you set up a Recorder Policy to record the chat interaction also?
How to do this is described in the IWT Technical Reference doc under "Enable Chat Transcripts".

Kind Regards,
Marian

------------------------------
Marian OConnell
Wren Data Ltd.

Original Message:
Sent: 09-27-2019 04:51
From: Harshali Bhure
Subject: Web chat transcript emails

Hi,
We have the same problem, any leads?
Regards,
Harshali.

------------------------------
Harshali Bhure
CXP LAB PTE LTD

Original Message:
Sent: 11-20-2014 16:04
From: Shane Jenkins
Subject: Web chat transcript emails

Has anyone had luck with emailing web chat transcripts in 4.0 SU6 or beyond? We have added the EnableWebTranscript parameter and we now see the Email Transcript check box on the initial chat form however when checking the box and providing a valid email address it seems like the transcript isn't getting sent.

Is there any customization that needs to be done to enable the transcript emails?

Thanks

Hi @Shane Jenkins & @Harshali Bhure,

I have successfully got the email web chat transcripts working in our 2018 R3 environment​​. If you're still having issues after following Tyler & Marian's steps, let me know.

Cheers,
Jeff.

------------------------------
Jeff Hoogkamer
City of Gold Coast
------------------------------

Original Message:
Sent: 09-27-2019 04:51
From: Harshali Bhure
Subject: Web chat transcript emails

Hi,
We have the same problem, any leads?
Regards,
Harshali.

------------------------------
Harshali Bhure
CXP LAB PTE LTD

Original Message:
Sent: 11-20-2014 16:04
From: Shane Jenkins
Subject: Web chat transcript emails

Has anyone had luck with emailing web chat transcripts in 4.0 SU6 or beyond? We have added the EnableWebTranscript parameter and we now see the Email Transcript check box on the initial chat form however when checking the box and providing a valid email address it seems like the transcript isn't getting sent.

Is there any customization that needs to be done to enable the transcript emails?

Thanks

Sorry if is a stupid question, but have you already enabled email in the CIC system through the Email setting in IA?  If so, can you send and receive other emails in the system?

------------------------------
Egill Palsson
Advania AB
------------------------------

Original Message:
Sent: 11-20-2014 16:04
From: Shane Jenkins
Subject: Web chat transcript emails

Has anyone had luck with emailing web chat transcripts in 4.0 SU6 or beyond? We have added the EnableWebTranscript parameter and we now see the Email Transcript check box on the initial chat form however when checking the box and providing a valid email address it seems like the transcript isn't getting sent.

Is there any customization that needs to be done to enable the transcript emails?

Thanks

Hi All,
Thank you for your replies. Yes, we have configured email and have done all settings suggested in documents. However, our chat interactions are not getting recorded and might be because of that chat transcripts aren't getting emailed. We are currently fixing chat recording. Will get back to you asap.
Thanks once again!
Regards,
Harshali

------------------------------
Harshali Bhure
CXP LAB PTE LTD
------------------------------

Original Message:
Sent: 09-30-2019 05:06
From: Egill Palsson
Subject: Web chat transcript emails

Sorry if is a stupid question, but have you already enabled email in the CIC system through the Email setting in IA?  If so, can you send and receive other emails in the system?

------------------------------
Egill Palsson
Advania AB

Original Message:
Sent: 11-20-2014 16:04
From: Shane Jenkins
Subject: Web chat transcript emails

Has anyone had luck with emailing web chat transcripts in 4.0 SU6 or beyond? We have added the EnableWebTranscript parameter and we now see the Email Transcript check box on the initial chat form however when checking the box and providing a valid email address it seems like the transcript isn't getting sent.

Is there any customization that needs to be done to enable the transcript emails?

Thanks

Hi All,
We were able to resolve the issue, chat transcript is working for us now with the same settings. 
Regards,
Harshali

------------------------------
Harshali Bhure
CXP LAB PTE LTD
------------------------------

Original Message:
Sent: 09-30-2019 05:12
From: Harshali Bhure
Subject: Web chat transcript emails

Hi All,
Thank you for your replies. Yes, we have configured email and have done all settings suggested in documents. However, our chat interactions are not getting recorded and might be because of that chat transcripts aren't getting emailed. We are currently fixing chat recording. Will get back to you asap.
Thanks once again!
Regards,
Harshali

------------------------------
Harshali Bhure
CXP LAB PTE LTD

Original Message:
Sent: 09-30-2019 05:06
From: Egill Palsson
Subject: Web chat transcript emails

Sorry if is a stupid question, but have you already enabled email in the CIC system through the Email setting in IA?  If so, can you send and receive other emails in the system?

------------------------------
Egill Palsson
Advania AB

Original Message:
Sent: 11-20-2014 16:04
From: Shane Jenkins
Subject: Web chat transcript emails

Has anyone had luck with emailing web chat transcripts in 4.0 SU6 or beyond? We have added the EnableWebTranscript parameter and we now see the Email Transcript check box on the initial chat form however when checking the box and providing a valid email address it seems like the transcript isn't getting sent.

Is there any customization that needs to be done to enable the transcript emails?

Thanks