Hi all, I am trying to enable mail provider but i keep getting an error saying "This provider cannot be enabled at this time" [ATTACH]657[/ATTACH] What can be happening?? I am running 4.0 SU4 Regards,

I have seen this issue happen quite frequently. It seems like the mail provider needs to be manually registered. from KB article Q134211813500670 In CIC 2.4, there have been instances of mail connector(s) not properly registering after an CIC installation. To fix these issues, the connector(s) could be manually registered at the command line. In CIC 3.0, this rarely, if ever, occurs. However, in CIC 3.0 it may be recommended to manually unregister a connector(s), if they are not being used and are subsequently producing a large number of logs. Upon the installation of IC, each connector is registered and may start and stop as processes in the background even though they are not being used. This is expected. However, if it is generating many logs for the connector, then the connector can be unregistered by entering the following at the command line, on Server 2008 it must be an Administrator command line: \I3\IC\Server>

Can you describe more, please?

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Ahmed Abdel Rheem
Jathwa Technical for Information Technology Company Ltd.
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Original Message:
Sent: 08-14-2015 13:56
From: Mark Tatera
Subject: Can't enable mail providers

I have seen this issue happen quite frequently. It seems like the mail provider needs to be manually registered. from KB article Q134211813500670
In CIC 2.4, there have been instances of mail connector(s) not properly registering after an CIC installation. To fix these issues, the connector(s) could be manually registered at the command line. In CIC 3.0, this rarely, if ever, occurs. However, in CIC 3.0 it may be recommended to manually unregister a connector(s), if they are not being used and are subsequently producing a large number of logs.
Upon the installation of IC, each connector is registered and may start and stop as processes in the background even though they are not being used. This is expected. However, if it is generating many logs for the connector, then the connector can be unregistered by entering the following at the command line, on Server 2008 it must be an Administrator command line:

\I3\IC\Server>

Thanks a lot !!!! That worked.

How does it work, Can you explain?

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Ahmed Abdel Rheem
Jathwa Technical for Information Technology Company Ltd.
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Original Message:
Sent: 08-14-2015 17:28
From: Mauricio Olivera
Subject: Can't enable mail providers

Thanks a lot !!!!

That worked.

Here is the Genesys support article on manually registering/unregistering mail connectors in PureConnect:

https://genesys.my.site.com/customercare/kA91T000000XZBUSA4?name=How-to-unregister-and-register-mail-connectors

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Aaron Lael
State of Utah - comments on this forum reflect my own personal opinions\observations and are separate from any entity I am otherwise involved in.
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Original Message:
Sent: 09-12-2023 07:08
From: Ahmed Abdel Rheem
Subject: Can't enable mail providers

How does it work, Can you explain?

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Ahmed Abdel Rheem
Jathwa Technical for Information Technology Company Ltd.

Original Message:
Sent: 08-14-2015 17:28
From: Mauricio Olivera
Subject: Can't enable mail providers

Thanks a lot !!!!

That worked.