Hi everyone, We use only Agentless campaigns, and outbound attendant profiles to deliver a "courtesy" message to customers, and offer them to dial 1 to talk to an agent. This is handled in the outbound attendant profile. We recently upgraded from 3.14 to 4.0 SU5. and we noticed a very high percentage of the SIT Callable results. Has anyone run into this before? Any ideas, thoughts, suggestions, or explanations would be most welcomed! DMITRY. ddyment@legalzoom.com Here are some of our stats for one day Here are the stats for 5/21. Total CallHistory records: 7,284 SIT Callable records: 3,110 (42.7%) Breakdown of SIT Callable records: SIT Callable - Reorder 1363 SIT Callable - Disconnect before Analysis 1049 SIT Callable - No Circuit 686 SIT Callable - Temporary Failure 12

I would suggest reducing your calls per second rate and seeing if there is a large impact- its possible that you're flooding your PSTN provider and knocking out the connection temporarily.

Call analysis is suppose to be much better in 4.0 so maybe the 3.0 SU 14 analysis is not as efficient? Have you compared your dialer stats from 3.0 vs 4.0 to see if your call rate, success rate, number of calls a day are different?