Hi everyone,
We use only Agentless campaigns, and outbound attendant profiles to deliver a "courtesy" message to customers, and offer them to dial 1 to talk to an agent. This is handled in the outbound attendant profile.
We recently upgraded from 3.14 to 4.0 SU5. and we noticed a very high percentage of the SIT Callable results.
Has anyone run into this before? Any ideas, thoughts, suggestions, or explanations would be most welcomed!
DMITRY.
ddyment@legalzoom.com
Here are some of our stats for one day
Here are the stats for 5/21.
Total CallHistory records: 7,284
SIT Callable records: 3,110 (42.7%)
Breakdown of SIT Callable records:
SIT Callable - Reorder 1363
SIT Callable - Disconnect before Analysis 1049
SIT Callable - No Circuit 686
SIT Callable - Temporary Failure 12