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  • 1.  EWS Mail Provider Won't Enable

    Posted 09-17-2015 13:47
    New 2015 R1_P8 server for a stage environment and my EWS provider keeps telling me it can't be enabled at this time! Thanks Guy


  • 2.  RE: EWS Mail Provider Won't Enable

    GENESYS
    Posted 09-17-2015 14:43
    Did you happen to check to see if Post Office Server subsystem is running? I had similar problems, but with IMAP, until I realized that subsystem was down (on R3, but maybe...)


  • 3.  RE: EWS Mail Provider Won't Enable

    Posted 09-17-2015 14:47
    Yes, that system is running. I also double checked to make sure the EWS connector was registered. The EWS connector is running in services. thanks Guy


  • 4.  RE: EWS Mail Provider Won't Enable

    GENESYS
    Posted 09-17-2015 14:50
    Does the PostOfficeServer log have any errors?


  • 5.  RE: EWS Mail Provider Won't Enable

    Posted 09-17-2015 15:07
    Nope. PO subsystem initialized. I can ping my exchange server.


  • 6.  RE: EWS Mail Provider Won't Enable

    Posted 09-17-2015 16:23
    Did a Dseditu on a test server and discovered that the Password attribute in the Providers key did not populate on the new server with Setup. Exported and imported that EWS key resolved the issue! I have a provider! Thanks Guy


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