I have a scripter page setup when my agents dial from. I am having problems where after a call is disconnected I am unable to call the customer again.
Here is what I have done in scripter to allow the agents to call the number again.
1) I have input field where he/she can type in the phone number
2) Hit "Dial"
When the agent hits "Dial" I create a new call object and dial the new number. however, this code does not call the number like expected.
Here is my code
var validNumber = '800-123-4567';
var CallObject = scripter.createCallObject();
var CallID = CallObject.getAttribute("Eic_CallId");
what can I do to get my script to redial the customer even after a disconnect?