Rebooting an old thread here, as I cannot find anything about this issue.
When in ICBM, using Workgroup Directory, workgroups with under 100 members, allow sorting by Status. This is very valuable tool for Team Managers etc. Once a workgroup goes over 100 members (we have one with 175 agents in), then the view is tabbed, 25 or so per tab and cannot then be sorted.
I raised this as a ticket once and received the response that this was a program limitation with no plans to change.
Anyone found a way to overcome this, or a way to present this information in a different way to operational supervisors?
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Philip Last
Arvato Limited
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Original Message:
Sent: 06-20-2015 15:28
From: A Contributor
Subject: ICBM Workgroup Directory View
I have just upgraded from 4SU6 to 2015R3P3. One thing that was noticed very quickly was the Workgroup Directory view is now showing in pages for larger workgroups. This is an inconvenience for those in our call center. Is there any way to revert the functionality back to just scrolling? I notice the for smaller workgroups, it does not switch to pages. Also resolution/screen size seems to affect the the number of items on each page so it makes me think that this is variable. Any ideas?