I have to configure a SIP account directly at the line container. I am not using any media gateway. My SIP Provider is not listed in the certified options. The SIP provider follows user authentication based access. Has a login & password. The Setup is a small setup with 3 servers ( 1- CIC, 1- Media Gateway, 1-Database) How do I configure it ?

Under the SIP trunk you create to the carrier in the SIP line configuration select Authentication from the left side. Check the authentication check box and then enter in the username and password the SIP carrier is requesting.

Originally posted by MarkT;36161
Under the SIP trunk you create to the carrier in the SIP line configuration select Authentication from the left side. Check the authentication check box and then enter in the username and password the SIP carrier is requesting.

Hi , I have configured and done the required setting but still i m getting error "LINE NOT AVAILBLE". I want to know how can i route a perticular line to a perticular workgroup to dial a Manual call. Meraj

i m getting this error in sipengine logs N SIPStreamIO::enqueue_message : TCP ignore duplicate-enqueue for (P#3d1)REG> 08:36:52.5001811_0001 SIPEngine.Transactions 0x1778 N SIPStreamIO::handle_connect : TCPIO=92.42.106.150:5060 connect failed, unsent messages=0/1, error= ErrorCode: error.os.windows.10061 Description: No connection could be made because the target machine actively refused it. Hostname: IC1 Function: SIPStreamIO::handle_connect File(Line): //eic/2017r4_p00/products/eic/src/sipengine/SIPTransport.cpp#1(5876) Parameters: 'winErrorCode' => "10061" 08:36:53.8595196_0008 SIPEngine.Transactions 0x25c4 W SIPStateRegistering::Process : Unable to complete registration process, S#112/977/method=eSIPRegisterMethod 08:36:53.8595196_0009 SIPEngine.Processing 0x1778 N SIPSession::cancel_all_sending : UAC:S#112:TXNS>>| _REG.._, 08:36:53.8595196_0010 SIPEngine.Transactions 0x1778 N SIPPacketEntry::~SIPPacketEntry : packets down to idle level n=3 dtor of (P#3d1)REG.. 08:36:53.8595196_0011 SIPEngine.Processing 0x174c N SIPPacketEntry::~SIPPacketEntry : packets down to idle level n=2 dtor of [dummy-req] 08:36:53.8595196_0012 SIPEngine.Processing 0x174c N SIPResponseInstance::sync_rspfilter_list : UAC:S#113:TXNS>>| [ REG> ] / 172.31.1.123:5060 -> 92.42.106.150:5060 / 08:39:52.4959066_0000 SIPEngine.Transactions 0x1778 N SIPStreamIO::enqueue_message : TCP ignore duplicate-enqueue for (P#3d7)REG> 08:39:52.4959066_0001 SIPEngine.Transactions 0x1778 N SIPStreamIO::handle_connect : TCPIO=92.42.106.150:5060 connect failed, unsent messages=0/1, error= ErrorCode: error.os.windows.10061 Description: No connection could be made because the target machine actively refused it. Hostname: IC1 Function: SIPStreamIO::handle_connect File(Line): //eic/2017r4_p00/products/eic/src/sipengine/SIPTransport.cpp#1(5876) Parameters: 'winErrorCode' => "10061" 08:39:53.8552466_0008 SIPEngine.Transactions 0x25c4 W SIPStateRegistering::Process : Unable to complete registration process, S#113/983/method=eSIPRegisterMethod 08:39:53.8552466_0009 SIPEngine.Processing 0x1778 N SIPSession::cancel_all_sending : UAC:S#113:TXNS>>| _REG.._, 08:39:53.8552466_0010 SIPEngine.Transactions 0x1778 N SIPPacketEntry::~SIPPacketEntry : packets down to idle level n=3 dtor of (P#3d7)REG.. 08:39:53.8552466_0011 SIPEngine.Processing 0x174c N SIPPacketEntry::~SIPPacketEntry : packets down to idle level n=2 dtor of [dummy-req] 08:39:53.8552466_0012 SIPEngine.Processing 0x174c N SIPResponseInstance::sync_rspfilter_list : UAC:S#114:TXNS>>| [ REG> ] / 172.31.1.123:5060 -> 92.42.106.150:5060 / 08:42:52.4916306_0000 SIPEngine.Transactions 0x1778 N SIPStreamIO::enqueue_message : TCP ignore duplicate-enqueue for (P#3dd)REG> 08:42:52.4916306_0001 SIPEngine.Transactions 0x1778 N SIPStreamIO::handle_connect : TCPIO=92.42.106.150:5060 connect failed, unsent messages=0/1, error= ErrorCode: error.os.windows.10061 Description: No connection could be made because the target machine actively refused it. Hostname: IC1 Function: SIPStreamIO::handle_connect File(Line): //eic/2017r4_p00/products/eic/src/sipengine/SIPTransport.cpp#1(5876) Parameters: 'winErrorCode' => "10061" 08:42:53.8509562_0000 SIPEngine.Transactions 0x25c4 W SIPStateRegistering::Process : Unable to complete registration process, S#114/989/method=eSIPRegisterMethod 08:42:53.8509562_0001 SIPEngine.Processing 0x1778 N SIPSession::cancel_all_sending : UAC:S#114:TXNS>>| _REG.._, 08:42:53.8509562_0002 SIPEngine.Transactions 0x1778 N SIPPacketEntry::~SIPPacketEntry : packets down to idle level n=3 dtor of (P#3dd)REG.. 08:42:53.8509562_0003 SIPEngine.Processing 0x174c N SIPPacketEntry::~SIPPacketEntry : packets down to idle level n=2 dtor of [dummy-req] 08:42:53.8509562_0004 SIPEngine.Processing 0x174c N SIPResponseInstance::sync_rspfilter_list : UAC:S#115:TXNS>>| [ REG> ] / 172.31.1.123:5060 -> 92.42.106.150:5060 / 08:45:52.5071865_0000 SIPEngine.Transactions 0x1778 N SIPStreamIO::enqueue_message : TCP ignore duplicate-enqueue for (P#3e3)REG> 08:45:52.5071865_0001 SIPEngine.Transactions 0x1778 N SIPStreamIO::handle_connect : TCPIO=92.42.106.150:5060 connect failed, unsent messages=0/1, error= ErrorCode: error.os.windows.10061 Description: No connection could be made because the target machine actively refused it. Hostname: IC1 Function: SIPStreamIO::handle_connect File(Line): //eic/2017r4_p00/products/eic/src/sipengine/SIPTransport.cpp#1(5876) Parameters: 'winErrorCode' => "10061" 08:45:53.8666008_0008 SIPEngine.Transactions 0x25c4 W SIPStateRegistering::Process : Unable to complete registration process, S#115/995/method=eSIPRegisterMethod 08:45:53.8666008_0009 SIPEngine.Processing 0x1778 N SIPSession::cancel_all_sending : UAC:S#115:TXNS>>| _REG.._, 08:45:53.8666008_0010 SIPEngine.Transactions 0x1778 N SIPPacketEntry::~SIPPacketEntry : packets down to idle level n=3 dtor of (P#3e3)REG.. 08:45:53.8666008_0011 SIPEngine.Processing 0x174c N SIPPacketEntry::~SIPPacketEntry : packets down to idle level n=2 dtor of [dummy-req] 08:45:53.8666008_0012 SIPEngine.Processing 0x174c

To me it looks like the remote IP address is rejecting your TCP packet when you try to send the SIP invite to the remote location. I would confirm the IP address you are suppose to be sending the SIP call is correct and if there is a firewall between the server and the remote endpoint the firewall is configured to allow the traffic.

With this error, it wouldn't surprise me if either the IP address of the sender isn't allowed or the protocol should be UDP instead of TCP.