Hi Guys, I need your expertise on this one. We are running CIC 3.0 SU20 and in a switchover environment. CIC1 is fine but CIC2 have some OS issue (Windows Server 2003 R2 Enterprise Ed). We were planning to rebuild CIC2 and I am not sure what will be the steps in this. Can you share your thoughts please. Thanks, A

Just make sure that CIC1 is running as the Primary server. Take CIC2 offline (or put it on a network segment where it cannot communicate with CIC1). Rebuild CIC2 from scratch to fix the OS, making sure the OS ends up on the same version and Microsoft patch as CIC1, using the same computer name for the server as before, same IC Admin account as a Local Administrator...everything as outlined in the IC Installation and Configuration Guide. Install IC per the Installation and Configuration Guide, and make it the other server in the Switchover configuration when it comes to that point, after setting the Site name to be the same as CIC1. Just be sure to follow all the directions for installing the switchover server very carefully, and when it comes up as the backup it will replicate all the configuration data from CIC1. You will be running without a switchover pair the whole time you are rebuilding, so do it during a down time for the call center if you can.

Yup - the process is really no different from building the backup server for the switchover pair the first time. Also make sure that the NIC names match on both servers (just like they should now), drive names and sizes match, etc. etc. But before beginning the whole process, grab an image of at least CIC1... just in case.

Thanks for the inputs guys:)