PureConnect

 View Only
Discussion Thread View

DNIS report with intervals

  • 1.  DNIS report with intervals

    Posted 12-12-2016 01:53
    We have a requirement to track call volume breakdown via DNIS in 30min/hourly interval. The Queue summary report seems to have the intervals available but doesn't have DNIS information Is there a workaround for this? thanks


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources