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Originally posted by MarkT;36606Which version of CIC are you on? Starting in I believe 2017 R3 they added in a way to string together the campaigns in a slick interface. Otherwise you may need to set this up in rules but its probably going to be a bit clunky.
Originally posted by GGanahl;36617Actually, Dialer used to have Workflows (where you could flow from one campaign to another) up until 4.0.
In 2016 R2, the Advanced Campaign Management feature was introduced https://help.genesys.com/cic/mergedprojects/wh_rn/desktop/interaction_dialer_enhancements.htm?rhtocid=184.108.40.206_1#Interaction_Dialer2
It makes use of Campaign Groups and a Campaign sequence to transition between different aspects of a campaign based upon various triggers.
Essentially, there is one campaign, but it can transition through different dialing behaviors based upon triggers.
If you still want to transition between different Campaigns, you can use Rules to Pause and Unpause different campaigns (usually based on the Recycle Size campaign statistic for the current campaign), plus you can use an Agent Management action to log agents out of one campaign and into another. This requires that your campaigns are scheduled to run all the time (or at least continuously during open hours), but works pretty well for what you are wanting to do.
Originally posted by nellieb;36637Thanks George,
Oh that workflows were still an option. I am aware of the advanced dialer management, but in this case I am needing to basically schedule a campaign based on another. Campaign X starts when Campaign Y has no more recycles and 50 calls remaining. Based on extensive research, this would have to be custom.
I appreciate your thoughtful response and time it took.
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