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  • 1.  Supervisor Preview of Agent Replies

    Posted 08-29-2017 15:15
    Looking at setting up our email flow so that when an agent has an email routed to them from our inbound email attendant, their reply to that email is first sent to a supervisor for proof reading. Just doing initial information gathering and wondering if this will involve a separate attendant or if there is something within the workgroup or elsewhere that can simply be selected which will accomplish this.


  • 2.  RE: Supervisor Preview of Agent Replies

    Posted 08-30-2017 13:29
    I think you would have to do this is handlers as you would be overwriting the to address and then after the supervisor proof reads it you will have to put the to address back and then send the email to the proper destination.


  • 3.  RE: Supervisor Preview of Agent Replies

    Posted 08-30-2017 14:03
    Yeah I was kind of thinking that was going to be the way, took a quick look at some IA options and nothing really stood out as a canned way to do this. Thanks for the reply Mark!