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preview call can't be disconnected after session manager service bounce on OSSM.

  • 1.  preview call can't be disconnected after session manager service bounce on OSSM.

    Posted 03-08-2018 17:44
    One of our Session Manager services restarted causing our agents desktop to bounce, once back up agents that had a preview interaction in there queue are not able to clear that call out. They can't dispostion it, can't transfer or disconnect it. I am not able to remove it from their queues in ICBM so its just sitting there. This is prevent them from taking other preview calls, is there any ways short of doing a failover, to be able to disconnect that interaction?


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