Hi All,
My predecessor, before leaving, sent me a document on the process they followed when upgrade our system. The first thing on the list is send an e-mail to
supportcentralservicesdeliverymanagement@inin.com.
What is the reasoning behind this process? What does sending this before the upgrade do/enable? We use to be direct customers, but are now have a Vendor...is this e-mail for use by direct customers? When i inquired from my predecessor he said that was what he was told to do, and didn't know why.
Thank you,
Scott