We have a Workgroup DNIS /4000. When customers call in, a voice comes up saying "please select following options: 0 for Customer Service, 1 for Engineering, 2 for Education, etc ... or On hold will transfer you to Customer Service" something likes that. Now I need to get the data for any calls that go to Customer Service ... apparently it is 0 or Onhold options above.
Could anyone let me know where I can this filter (or indicator)? I have looked at calldetail_viw , INTERACTIONSUMMARY ... from database, but still couldn't find a clue.
Many thanks all