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  • 1.  Call Info for a specific workgroup

    Posted 06-24-2017 17:10
    Quick question. Looking for a report that would enable us to pull all the call data (Time received, user it went, what kind of disconnect the call was) for a specific workgroup. I can't seem to figure it out. Please help :)

  • 2.  RE: Call Info for a specific workgroup

    Posted 06-28-2017 02:21
    I'm not sure there is a packaged report that will easily do this, but a direct query of the InteractionSummary table could probably get pretty close... depending on the call flow.

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