I am working to clone existing I3 reports from Interaction Reporter into a custom category, and then point them to a new reporting database we developed. In IA, most reports display a $[ReportFilePath}\FOLDER\ReportName.rpt - easy to work with. 2 key ones I need to replicate do not however - Queue Summary Report and Queue Detail Report. Can anyone advise how I can find their respective sources? If they are not in Crystal Reports do you have suggestions on how I might point these reports to this new database?