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  • 1.  Export caller's audio response?

    Posted 05-12-2015 16:58
    If a caller leaves an audio response, is there a way to export it as a .wav/.mp3/something? Thanks. rrcjr


  • 2.  RE: Export caller's audio response?

    GENESYS
    Posted 06-11-2015 16:54
    The recordings are stored as .wav format, default being audio/x-truespeech (no matter what the extension says). You should be able to just play them. Encryption is not released yet for the Feedback response recordings.


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