A place to ask questions, connect with others, and stay in the know
Originally posted by MarkT;35695This information is all stored in the registry. You could probably sift through the info in the registry, otherwise I'm pretty sure you can get to this info with IceLIB assuming you are licensed for IceLIB.
Originally posted by lp.descamps;35691Hi
I would like to run a sql query to find out in what skill groups is a workgroup
Originally posted by GGanahl;35696You might also explain a bit more of what you are trying to achieve. CIC doesn't have the concept of "skill groups" like some other systems do.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.