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Originally posted by bwilkening;23164I just wanted to provide some details of our chosen solution. The process actually turned out to be pretty simple. In our custom transfer handler, I added logic to check a call attribute. This call attribute gets set to the type of call in progress. In other words, if the caller dialed our PRIVATE loan numbers, it is a private call. If they dial the FEDERAL lines, it is a federal call. Transfers look at the new destination (user, queue, station, etc) and grab a custom attribute which will be either federal or private. If the original termination point, and the new termination point are the same, the call is transferred. If they differ, we know we are crossing our boundaries, and the handler uses the PRIVATE tool step (not be be confused with the PRIVATE call type) make the call private. This breaks all monitoring sessions and recordings. The call is then marked as non-private (so a new recording can begin). As the caller is tranferred to the new destination workgroup, a new recording is initiated.
This also automatically allows for storage of the separate recordings in different physical locations. In the recorder Categories container in IA, we have set a different compressed recordings directory path for the various types of calls.
So far this looks very promising, and took very little coding. Gotta love I3 and their provided tools! :-)
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