Hello, Was just wondering if anyone else has run into an issue where, when performing an install of the IC User Apps (version 3.0 SU17), and selecting to install Interaction Fax, the install seems to go through fine, the Interaction Fax icon on the desktop gets laid down, but the Interaction Fax printer never installs. Any thoughts on where to look for that? Thank you! Justin

Originally posted by InterceptorP71;32342
Hello, Was just wondering if anyone else has run into an issue where, when performing an install of the IC User Apps (version 3.0 SU17), and selecting to install Interaction Fax, the install seems to go through fine, the Interaction Fax icon on the desktop gets laid down, but the Interaction Fax printer never installs. Any thoughts on where to look for that? Thank you! Justin

IS this a 64 bit workstation. here is an older KB but maybe the solution: What is the Interaction Fax 64-bit Print Driver? Starting with IC 3.0 SU 11, the Interaction Fax print driver included in IC User Applications supports landscape printing and several other enhancements including handling various paper sizes. For information on configuring landscape printing and other enhancements, see Interaction Fax online help. The new Interaction Fax print driver also supports faxing on 64-bit machines. A new Interaction Fax 64-bit install is available to provide this functionality on 64-bit machines. IC Server and 32-bit workstations running IC User Applications The new Interaction Fax print driver is automatically installed on the IC Server and 32-bit workstations running IC User Applications when IC 3.0 SU 11 and higher is applied. 64-bit workstations running IC User Applications For 64-bit workstations running IC User Applications, additional steps are required to install the new Interaction Fax print driver. Follow the installation instructions below. Installation instructions To install the Interaction Fax print driver on 64-bit workstations: 1.Run the InteractionFax64MSInstall_SU11.msi (below) on the IC Server. This install creates an IC_64BitFaxClient share on the IC Server and copies the Interaction Fax 64-bit print driver install (InteractionFax64bit_SU11.msi) to this share. 2.Apply ICUserApps_SU12.msp or higher on 64-bit workstations using the method you usually use to apply updates to client workstations. 3.Run InteractionFax64bit_SU11.msi from the IC Server share on 64-bit workstations either manually or via group policy deployment. 4.Run InteractionFax64bit_SU12.msp or higher from the IC Server share on 64-bit workstations either manually or via group policy deployment.

Originally posted by Ryan_H;32343
IS this a 64 bit workstation. here is an older KB but maybe the solution: What is the Interaction Fax 64-bit Print Driver? Starting with IC 3.0 SU 11, the Interaction Fax print driver included in IC User Applications supports landscape printing and several other enhancements including handling various paper sizes. For information on configuring landscape printing and other enhancements, see Interaction Fax online help. The new Interaction Fax print driver also supports faxing on 64-bit machines. A new Interaction Fax 64-bit install is available to provide this functionality on 64-bit machines. IC Server and 32-bit workstations running IC User Applications The new Interaction Fax print driver is automatically installed on the IC Server and 32-bit workstations running IC User Applications when IC 3.0 SU 11 and higher is applied. 64-bit workstations running IC User Applications For 64-bit workstations running IC User Applications, additional steps are required to install the new Interaction Fax print driver. Follow the installation instructions below. Installation instructions To install the Interaction Fax print driver on 64-bit workstations: 1.Run the InteractionFax64MSInstall_SU11.msi (below) on the IC Server. This install creates an IC_64BitFaxClient share on the IC Server and copies the Interaction Fax 64-bit print driver install (InteractionFax64bit_SU11.msi) to this share. 2.Apply ICUserApps_SU12.msp or higher on 64-bit workstations using the method you usually use to apply updates to client workstations. 3.Run InteractionFax64bit_SU11.msi from the IC Server share on 64-bit workstations either manually or via group policy deployment. 4.Run InteractionFax64bit_SU12.msp or higher from the IC Server share on 64-bit workstations either manually or via group policy deployment.

Thanks, Ryan. This is a 64 bit machine. I'll give that a shot and reply with how it went. Justin

@Ryan_H, I performed the install on the workstation as outlined below and got the same result of no Interaction Fax printer being installed. I can open Interaction Fax and send a cover sheet, but taking any external document and selecting Print shows no Interaction Fax selection for the printer on the workstation. Justin