A place to ask questions, connect with others, and stay in the know
Hi Corrie, I have an answer that may be of some help.Within dbo.IR_Event table (contains events that happened during the recording of the interaction), the name of one of the columns is EventType; here is an explanation of this field:
EventType=5 displaying all recordings where Secure pause was used.Thank you,
Hi Benyamin,I know, this is an old thread, but I am looking for the description ofe the EventType in table IR_Event. Where did you find the document your screenshot is from?
@Hans-Gerd Sandhagen Page 8 of this document:https://help.genesys.com/pureconnect/mergedprojects/wh_tr/desktop/pdfs/iqm_data_dictionary_tr.pdf
Thank you for the inormation. But I found events with EventType 11 in the table of our system and in the document the description shows only EventType 0 - 10.
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.