A place to ask questions, connect with others, and stay in the know
Originally posted by pipe0076;36592Hello,
I am trying to pull a report of all my users (active or inactive) with their licenses. Are there any recommended methods of doing this?
If you're handy at all with powershell (or you have coworkers who are), you can create a script to pull this information from the registry and insert it into a csv pretty easily. The user licenses will be in:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Interactive Intelligence\EIC\Directory Services\Root\<<Site Name>>\Production\AdminConfig\UserInfoWith <<Site Name>> being the name of the site of your PureConnect environment. This key contains sub keys for each of your users by username that will contain three pertinent keys: Active (licenses enabled), License Allocation Method (Pooled or Assigned), Counted Licenses (Names of Licenses).If you'd like, you can direct message me for a very basic version of this script.**edit** Since I've had numerous people reach out to me for my script in the past few months, I've retooled it a bit and uploaded it to github. Please read the readme on the github project for details.https://github.com/aaronlael/PureConnectLicensesPowershell
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.