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Well, initially we wanted to be able to get like a breakdown of skills for each campaign, so like for example since Marquee doesn't seem particularly suited for individual agent stats, and call counts and handle time per agent are some things we can easily get out of the database. What's more, we could break those down by individual teams. So, really we'd just want to be able to filter in the results of such queries without having to make changes to the statkeys on the per-user level and re-upload that stat package.Also, with the refreshes and everything loading in to frames, we just want to be able to add some interactivity for users that are interacting with the page on their desktops, not just wallboards. So being able to click in to a given campaign and seeing those record counts with a specific skill would be really great. We also do a lot of records sharing and giving access to the splits between pools of agents would be cool to report on directly through our Marquee pages.
Beyond that, we just have a lot of business reports that we've built up in SSMS that would provide interesting overlays to the stock data, so using the above method, we can pipe whatever we want from wherever we want and not have to make a separate website, and all the while still leveraging the basic statistic interface.
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