A place to ask questions, connect with others, and stay in the know
We'd love to hear from you! Tell us about your contact center evolution plans!We are looking for unfiltered, honest feedback on how your business plans to evolve its contact center technology and service offerings for improved customer experience.This 10-minute survey will help us better understand how we can help you achieve your CX goals through programs, education, and support. We are not looking to use any verbatims or responses outside of pure information gathering and sharing. If you are a member of our GCAP program, you will receive points for completing this survey!Thank you for letting us listen to your feedback so we can be a true empathetic partner!
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.