Hello Team,
We are using Pureconnect version 2018 R3 and we are facing some random issues for Preview call for example few agents are not receive any calls in Preview mode but If we change the dialing mode to Predictive it started working fine so as per our understanding only connected call is working fine for few user where preview is not working.
Below Troubleshooting steps performed by us-
1. Reassigned Workgroup
Please help us to resolve this issue..
#Outbound#Routing(ACD/IVR)------------------------------
Manash Kumar
The Customer Experience Lab
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