I ran a query of the interaction recorder database and I'm seeing media type 1 and 5 for my query. Where can I find details of what this means; calls, chats, screens. I reviewed the I
nteraction Recorder and Interaction Quality Manager TRs but couldn't find anything. Is there another document that has this information?#QualityManagement------------------------------
Cynthia Palacios
Salelytics LLC
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