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Custom Prompt Play Back the Customer Number for Call Back data entry

  • 1.  Custom Prompt Play Back the Customer Number for Call Back data entry

    Posted 12-12-2021 06:52
    Hi community

    Hope all is well, I was trying to change the playback data entry prompt from female to male, but I could not, also I installed a lot of English packages because I thought maybe I could find a male sound, but I did not succeed.


    so can anyone help me with this problem?
    #ArchitectureandDesign
    #AskMeAnything(AMA)

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    Mohannad haddad
    Fourth Dimension Systems Company
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  • 2.  RE: Custom Prompt Play Back the Customer Number for Call Back data entry

    Posted 12-13-2021 12:18
    You could always just re-record the prompts using your own voice talent (or the same one you use for your IVR).

    ICHD training from Beyond shows you how to do this.

    HTH

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    Paul Simpson
    Senior Technical Instructor
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