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Limit access to a Recording that has been tagged with "Secure"

  • 1.  Limit access to a Recording that has been tagged with "Secure"

    Posted 03-24-2021 16:29
    If an Interaction comes in, and an agent forgets to use a "Secure pause" to remove personal info, the Supervisor will open the Interaction Recording and add a TAG of "Secure"
    What we want to do, is limit the access to the Interaction Recordings based on a TAG, (IR_Tag.TagName)

    Can this be done ?
    I was playing looking around at Roles and Policies, but didn't see anything.

    Perhaps I'll need to push back their process to use an "Attribute" instead ?

    Any thoughts are appreciated

    Thank you.
    #Security
    #SystemAdministration

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    William Wyszomirski
    Excellus Health Plan Inc
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  • 2.  RE: Limit access to a Recording that has been tagged with "Secure"

    GCAP Member
    Posted 03-24-2021 16:38

    You could modify your IR security policy so that it only matches when your "Secure" tag isn't present when your regular tag(s) are:


    Then you'd just have a separate security policy for the "secure" tag permitted users.



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    AARON LAEL
    State of Utah
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