If an Interaction comes in, and an agent forgets to use a "Secure pause" to remove personal info, the Supervisor will open the Interaction Recording and add a TAG of "Secure"
What we want to do, is limit the access to the Interaction Recordings based on a TAG, (IR_Tag.TagName)

Can this be done ?  
I was playing looking around at Roles and Policies, but didn't see anything.

Perhaps I'll need to push back their process to use an "Attribute" instead ?

Any thoughts are appreciated

Thank you.
#Security
#SystemAdministration

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William Wyszomirski
Excellus Health Plan Inc
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You could modify your IR security policy so that it only matches when your "Secure" tag isn't present when your regular tag(s) are:

Then you'd just have a separate security policy for the "secure" tag permitted users.

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AARON LAEL
State of Utah
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Original Message:
Sent: 03-24-2021 16:29
From: William Wyszomirski
Subject: Limit access to a Recording that has been tagged with "Secure"

If an Interaction comes in, and an agent forgets to use a "Secure pause" to remove personal info, the Supervisor will open the Interaction Recording and add a TAG of "Secure"
What we want to do, is limit the access to the Interaction Recordings based on a TAG, (IR_Tag.TagName)

Can this be done ?
I was playing looking around at Roles and Policies, but didn't see anything.

Perhaps I'll need to push back their process to use an "Attribute" instead ?

Any thoughts are appreciated

Thank you.
#Security
#SystemAdministration

------------------------------
William Wyszomirski
Excellus Health Plan Inc
------------------------------