PureConnect

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

Schedule reports does not generate/send email with report to recipients

  • 1.  Schedule reports does not generate/send email with report to recipients

    Posted 01-17-2022 10:58
    #schedule
    #Reporting

    Dear All,

    I've installed and configured Scheduled reports service, client, defined filter for report to send by email in ICBM, test execution through of Test/Execution Scheduled Reports.
    Test was ok, report was generated and saved in defined folder.
    Scheduled process ran as planned but email was not sent at scheduled time. (Email address is configured in Report destination)

    From ip.ininlog, result of processing seems to be ok:
    //
    i3trace_at_leve<I3TraceLib::eMSG_NOTE> : Write Trace Message Toolstep Message: Not configured for error notification emails or all steps successful. The following will not be sent:

    SUCCEEDED SR_DBQuery - Database queried successfully
    SUCCEEDED Report Email Result: Success
    SUCCEEDED Report Export File Result: Success
    SUCCEEDED Logging results
    ( handlerName=SR_RunScheduledReport | stepID = 118)
    //

    Can you recommend what to check?

    Thank you for help

    Best regadrs

    Pavel​​
    #Reporting/Analytics
    #Unsure/Other

    ------------------------------
    Pavel Broska
    Alcasys Slovakia a.s
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources