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Default chat widget attributes are not passed through interaction

  • 1.  Default chat widget attributes are not passed through interaction

    Posted 04-20-2021 22:04
    Hi All,

    I'm facing an issue where the only passed values from a chat form are the firstname & lastname, whereas the email and subject is not, hence is there a way to capture these values !

    Regards,

    Hussein
    #AskMeAnything(AMA)
    #Handlers
    #Integrations
    #Routing(ACD/IVR)

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    Hussein Alshamiri
    Hadef Information Technology Co.
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  • 2.  RE: Default chat widget attributes are not passed through interaction

    Posted 07-20-2022 14:24
    I am having the same issue as well. Does anyone know how get other form data from the chat widget to appear in the interaction? Does anything else have to be configured for this to work?

    thanks

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    Chudi Igboemeka

    Start.ca
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