I've installed #Scripter and have used the #trace Configuration utility to specify a log file directory on a Windows 10 machine.

However, no matter what directory I select or the permissions on it, it is not generating any #log files. I've tried the drive root, inside the actual install directory, my user desktop, etc and assigned all permissions to "Everyone".  There don't appear to be any relevant command line flags to pass for it.

Can anyone give me a tip on how to get this working?
#PlatformAdministration
#SystemAdministration
#Telephony
#dialer
#InteractionDialer
------------------------------
Tyler Style
Interactive Intelligence Engineer, WellCare Health Plans
------------------------------
​​​​​​​

Tyler,

Although rare take a look to see ININ Tracing Initialization XX-Y (where XX is the major version number and Y is the minor version number of the CIC software you have installed on your PC) is running on the PC. I have seen where something gets corrupted and this service can't start and since this service is responsible for logging if it is not running this could explain why you have no logs.

Thanks,

------------------------------
Mark Tatera
ConvergeOne

Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
------------------------------

Original Message:
Sent: 06-13-2019 13:22
From: Tyler Style
Subject: Scripter not creating log files

I've installed #Scripter and have used the #trace Configuration utility to specify a log file directory on a Windows 10 machine.

However, no matter what directory I select or the permissions on it, it is not generating any #log files. I've tried the drive root, inside the actual install directory, my user desktop, etc and assigned all permissions to "Everyone".  There don't appear to be any relevant command line flags to pass for it.

Can anyone give me a tip on how to get this working?
#PlatformAdministration
#SystemAdministration
#Telephony
#dialer
#InteractionDialer
------------------------------
Tyler Style
Interactive Intelligence Engineer, WellCare Health Plans
------------------------------
​​​​​​​

Thanks for the suggestion Mark.  I checked and the service is running.  I am seeing the log "inin_topic_changes" now, which I assume is from the trace utility itself.

------------------------------
Tyler Style
Interactive Intelligence Engineer, WellCare Health Plans
------------------------------

Original Message:
Sent: 06-18-2019 17:50
From: Mark Tatera
Subject: Scripter not creating log files

Tyler,

Although rare take a look to see ININ Tracing Initialization XX-Y (where XX is the major version number and Y is the minor version number of the CIC software you have installed on your PC) is running on the PC. I have seen where something gets corrupted and this service can't start and since this service is responsible for logging if it is not running this could explain why you have no logs.

Thanks,

------------------------------
Mark Tatera
ConvergeOne

Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.

Original Message:
Sent: 06-13-2019 13:22
From: Tyler Style
Subject: Scripter not creating log files

I've installed #Scripter and have used the #trace Configuration utility to specify a log file directory on a Windows 10 machine.

However, no matter what directory I select or the permissions on it, it is not generating any #log files. I've tried the drive root, inside the actual install directory, my user desktop, etc and assigned all permissions to "Everyone".  There don't appear to be any relevant command line flags to pass for it.

Can anyone give me a tip on how to get this working?
#PlatformAdministration
#SystemAdministration
#Telephony
#dialer
#InteractionDialer
------------------------------
Tyler Style
Interactive Intelligence Engineer, WellCare Health Plans
------------------------------
​​​​​​​

Two other things to check. 1) Make sure you have at least 5Gb free disk space. 2) Make sure your logging level is up high enough.

------------------------------
Sean Walls
------------------------------

Original Message:
Sent: 06-13-2019 13:22
From: Tyler Style
Subject: Scripter not creating log files

I've installed #Scripter and have used the #trace Configuration utility to specify a log file directory on a Windows 10 machine.

However, no matter what directory I select or the permissions on it, it is not generating any #log files. I've tried the drive root, inside the actual install directory, my user desktop, etc and assigned all permissions to "Everyone".  There don't appear to be any relevant command line flags to pass for it.

Can anyone give me a tip on how to get this working?
#PlatformAdministration
#SystemAdministration
#Telephony
#dialer
#InteractionDialer
------------------------------
Tyler Style
Interactive Intelligence Engineer, WellCare Health Plans
------------------------------
​​​​​​​

Thanks Sean.  I had logging up to 10 already, so that shouldn't be it - and even at default levels there should still be a file generated.

I don't have 5GB free on the drive tho, only 1.  Why would that make a difference, however?

------------------------------
Tyler Style
Interactive Intelligence Engineer, WellCare Health Plans
------------------------------

Original Message:
Sent: 06-19-2019 08:58
From: Sean Walls
Subject: Scripter not creating log files

Two other things to check. 1) Make sure you have at least 5Gb free disk space. 2) Make sure your logging level is up high enough.

------------------------------
Sean Walls

Original Message:
Sent: 06-13-2019 13:22
From: Tyler Style
Subject: Scripter not creating log files

I've installed #Scripter and have used the #trace Configuration utility to specify a log file directory on a Windows 10 machine.

However, no matter what directory I select or the permissions on it, it is not generating any #log files. I've tried the drive root, inside the actual install directory, my user desktop, etc and assigned all permissions to "Everyone".  There don't appear to be any relevant command line flags to pass for it.

Can anyone give me a tip on how to get this working?
#PlatformAdministration
#SystemAdministration
#Telephony
#dialer
#InteractionDialer
------------------------------
Tyler Style
Interactive Intelligence Engineer, WellCare Health Plans
------------------------------
​​​​​​​

Logging is disabled when free disk space is below 5Gb. I am not sure if there is a place to change this or not, but having low disk space will disable logging.

------------------------------
Sean Walls
------------------------------

Original Message:
Sent: 06-19-2019 16:45
From: Tyler Style
Subject: Scripter not creating log files

Thanks Sean.  I had logging up to 10 already, so that shouldn't be it - and even at default levels there should still be a file generated.

I don't have 5GB free on the drive tho, only 1.  Why would that make a difference, however?

------------------------------
Tyler Style
Interactive Intelligence Engineer, WellCare Health Plans

Original Message:
Sent: 06-19-2019 08:58
From: Sean Walls
Subject: Scripter not creating log files

Two other things to check. 1) Make sure you have at least 5Gb free disk space. 2) Make sure your logging level is up high enough.

------------------------------
Sean Walls

Original Message:
Sent: 06-13-2019 13:22
From: Tyler Style
Subject: Scripter not creating log files

I've installed #Scripter and have used the #trace Configuration utility to specify a log file directory on a Windows 10 machine.

However, no matter what directory I select or the permissions on it, it is not generating any #log files. I've tried the drive root, inside the actual install directory, my user desktop, etc and assigned all permissions to "Everyone".  There don't appear to be any relevant command line flags to pass for it.

Can anyone give me a tip on how to get this working?
#PlatformAdministration
#SystemAdministration
#Telephony
#dialer
#InteractionDialer
------------------------------
Tyler Style
Interactive Intelligence Engineer, WellCare Health Plans
------------------------------
​​​​​​​

That did indeed fix the issue Sean - thanks very much for suggesting it, I've been struggling with it for a couple weeks now!

------------------------------
Tyler Style
Interactive Intelligence Engineer, WellCare Health Plans
------------------------------

Original Message:
Sent: 06-19-2019 16:53
From: Sean Walls
Subject: Scripter not creating log files

Logging is disabled when free disk space is below 5Gb. I am not sure if there is a place to change this or not, but having low disk space will disable logging.

------------------------------
Sean Walls

Original Message:
Sent: 06-19-2019 16:45
From: Tyler Style
Subject: Scripter not creating log files

Thanks Sean.  I had logging up to 10 already, so that shouldn't be it - and even at default levels there should still be a file generated.

I don't have 5GB free on the drive tho, only 1.  Why would that make a difference, however?

------------------------------
Tyler Style
Interactive Intelligence Engineer, WellCare Health Plans

Original Message:
Sent: 06-19-2019 08:58
From: Sean Walls
Subject: Scripter not creating log files

Two other things to check. 1) Make sure you have at least 5Gb free disk space. 2) Make sure your logging level is up high enough.

------------------------------
Sean Walls

Original Message:
Sent: 06-13-2019 13:22
From: Tyler Style
Subject: Scripter not creating log files

I've installed #Scripter and have used the #trace Configuration utility to specify a log file directory on a Windows 10 machine.

However, no matter what directory I select or the permissions on it, it is not generating any #log files. I've tried the drive root, inside the actual install directory, my user desktop, etc and assigned all permissions to "Everyone".  There don't appear to be any relevant command line flags to pass for it.

Can anyone give me a tip on how to get this working?
#PlatformAdministration
#SystemAdministration
#Telephony
#dialer
#InteractionDialer
------------------------------
Tyler Style
Interactive Intelligence Engineer, WellCare Health Plans
------------------------------
​​​​​​​