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  • 1.  CXInsights Offline Installation

    Posted 08-23-2021 06:20
    Hi,

    I would want to check if any one did the CXinsights offline installation, like without internet.

    Regards
    #Reporting/Analytics

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    Mohammed
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  • 2.  RE: CXInsights Offline Installation

    GENESYS
    Posted 08-24-2021 11:00
    Mohammed-

    I don't believe an offline installation will work. The installation needs access to the Internet to download certain components. Afterwards, CX Insights will run without connection to the Internet. Are you able to allow connection to the Internet just for the time-frame of the install?

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    Scott Thomas
    Director of PM
    PureConnect
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  • 3.  RE: CXInsights Offline Installation

    Posted 09-16-2021 03:43
    Hi Scott,

    Yes, you are right. we have opened a case with Genesys as well, they said the same. we have requested the customer to enable Internet access for the installation frame and they agreed.

    We finish the installation.

    Thanks for the support.


    Regards

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    Mohammed
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  • 4.  RE: CXInsights Offline Installation

    Posted 06-06-2022 08:31
    Dear Mr.Mohammad

    hope you are doing well and safe,

    Could you please share with us that ticket you had opened for offline installation, I'm facing the same issue with our customer and I would like to see if its possible to share it with me so I can share it with the customer as evidence.

    thank you in advance for your support.

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    Mohannad haddad
    Fourth Dimension Systems LLC
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