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Where can I find the KB articles now?

  • 1.  Where can I find the KB articles now?

    Posted 04-23-2021 09:07
    I've contacted Support, but they don't understand what I'm asking.

    What is the current location of KB articles? Specifically, I'm trying to find https://my.inin.com/products/selfhelp/kb/Lists/KnowledgeBase/DisplayKB.aspx?ID=1542. Of course, the my.inin.com domain no longer exists.

    So, where are they now?
    #Unsure/Other

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    Wayne Rhodeback
    Astute, Inc.
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  • 2.  RE: Where can I find the KB articles now?

    Top 25 Contributor
    Posted 04-23-2021 14:31
    I second this.
    I wrote a KB back in the day (circa 2012, but its still relevant) and I can't remember it exactly what the steps where, so I went back to dig for it now and no where to be found are the KB's.  Luckily with trial and error, I got it done but that KB would have saved me a few tests.

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    ryan hedlund
    Stericycle
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  • 3.  RE: Where can I find the KB articles now?

    GCAP Member
    Posted 04-23-2021 16:31
    The only one i find is now on the My Cases Page:

    https://genesyspartner.force.com/customercare/CustomerPortalMyCases

    Log into the Genesys Page --> Customer Care - Support  then click My Cases at the top. You will see Case Search and Knowledge Search.

    Thank you,


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    Scott Williams
    Missouri Higher Education Loan Authority
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  • 4.  RE: Where can I find the KB articles now?

    Posted 04-26-2021 07:00
    I've searched from there numerous times. Still not found. I've tried KB1542, 1542, ID=1542, etc. Still can't find it.
    This is ridiculous!

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    Wayne Rhodeback
    Astute, Inc.
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  • 5.  RE: Where can I find the KB articles now?

    GCAP Member
    Posted 04-27-2021 08:57

    Hi Wayne,

    What are the articles about i never had luck using numbers always had to use keywords.

    Thank you


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    Scott Williams
    Missouri Higher Education Loan Authority
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  • 6.  RE: Where can I find the KB articles now?

    GENESYS
    Posted 04-30-2021 15:07

    Hi Wayne,

    I hope you are well.

    I would like to introduce myself, my name is Phil Murray and I work in Genesys Customer Care Operations focusing on Knowledge Management.

    I have been working with Customer Care on the Support Case you raised against this issue and understand that has now been closed.  I can confirm that the KB articles are located on My Support, once logged in you can access Knowledge using the Knowledge tile and then typing your query search (Keywords)    

    In addition, once you logged into My Support, you can use the link below that will take you straight to that specific article:

    What is the CIC Processing Failed folder

    I hope this helps and please don't hesitate to contact me should you have any additional questions.

    Regards



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    Phil Murray
    Genesys - Employees
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